FAQs

HOW TO PLACE AN ORDER?
Once you have finished adding items to your Cart, simply click the “Check
Out” button on the Shopping Bag page and we will guide you through the
check out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards, Paypal and bank transfer (via
PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all
personal information sent during the check out process. For more
information on how we secure and use your information, please consult
our Privacy Policy.

HOW DOES SHIPPING WORK?
We partner with global merchants and artisans in order to provide you the
best prices and the most interesting products. This means that your order
is shipped from global areas such as Germany, USA, Thailand, Tibet,
China, India, etc. Because we ship directly from our partners in these
countries, your item may take 6-20 days to arrive. Please do not panic if it
does not show up immediately, it's on its way :) We offer international
shipping options too! For more information on shipping check out our
shipping page.

CAN I CANCEL AN ORDER? 

Yes. Cancellations must be made within 24 hours of order placement. Send us
an email within 24 hours and let us know the reason why you wish to
cancel your order. All refunds will be process within 24-48 hours before
the fund reflects on customer’s bank account.
Shipping Policy:
When will my order be processed? All orders are handled and shipped
from our warehouse in China. Please allow extra time for your order to be
processed during holidays and sale seasons. We process orders between
Monday and Friday. Orders will be processed within 3-5 business days
from the order date and shipped the next day after the processing day.
Please note that we don't ship on weekends. How long will it take to
receive my order? Once you place your order, please allow 3-5 business
days to process your orders. After that, it will take 12 - 20 business days
for delivery in the US.

If you still have any question, please contact us directly:

info@thecasesworld.com